INNOVATION Insights Easter Coloring Page 2_2024 - 2024

At INNOVATION Insights, we ensure you are delighted with your purchases. Our return policy, outlined below, applies to all physical and digital products. Please read the following terms carefully:

 

Physical Products

• Return Window: You may return most new, unopened items within 30 days of delivery for a full refund.

 

• Condition: Items must be returned in their original packaging and condition, unworn and unused.

 

• Exclusions: Customized or personalized items cannot be returned unless they are defective or were damaged upon receipt.

 

• Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

• Shipping Costs: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Gift Certificates

• Non-returnable: All gift certificate sales are final and cannot be returned or exchanged for cash except where required by law.

 

Gift Boxes

• Return Policy: Gift boxes can be returned under the same conditions as physical products. However, the entire box must be returned with all its contents unless a specific item is defective.

Digital Products

• Non-Returnable: All sales are final due to the nature of digital products. We do not offer refunds or exchanges for digital products once purchased and delivered. Please get in touch with us if you experience issues accessing or downloading our digital products.

Processing Returns

• Contact Us: To initiate a return, please get in touch with our customer service team at support@innovationinsights.com with your order number and details about the product you want to return. We will provide you with a return authorization and instructions on proceeding.

 

• Refund Process: Upon receipt and inspection of your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at support@innovation-and-insights.com for exchange instructions.

Questions?

If you have any questions about our return policy, please get in touch with us at support@innovation-and-insights.com. Your satisfaction is our top priority, and we are here to ensure your shopping experience is excellent.